Eurogamer has been sent the internal memo emailed to GAME and Gamestation staff this morning which broke the news that the company will not be stocking Mass Effect 3 at any of its stores.
The first half of the email is for store managers explaining the situation, while the latter includes a list of instructions for how to break the news to pre-order customers who have already given GAME their money.
GAME will not stock EA titles as the company is “committed to only stocking products on which we could get the right credit terms”, something it has apparently failed to do for Mass Effect 3.
As a “gesture of goodwill”, customers will be able to claim £5 worth of Reward Points and a full refund – although previous information provided to Eurogamer suggests this refund will be store credit, not cash.
The memo also states that the company will not take any further deposits or pre-orders for forthcoming EA titles FIFA Street, Tiger Woods 13 and Sims 3 Showtime.